FAQ

 

S H I P P I N G

We do our very best to get orders to you as quickly as we can.

Your items will be sent to the address as it appears on your order. Please make sure your address details are up to date and complete before you place your order. Unless you arrange for and pay for it in advance of your order, your parcel will not include tracking.

All items will be shipped via Canada Post. Delivery times vary depending on where you are located. Generally speaking, deliveries should arrive as follows:

Canada - 5 to 10 business days

US - 5 to 15 business days

International - 10 to 20 business days

Depending on where you are located, deliveries may also be affected by customs and fees. 

If you are local to Calgary, Alberta let us know and we can arrange pick up!

Free tracked shipping on all orders over $75

If you select $4 Flat Rate non tracked shipping we are not responsible for any orders lost via Canada Post. We have not encountered any lost parcels as of yet but I hear it can happen. If worried please select a tracked option when checking out.


C A R E

For all our goods we suggest: Machine wash on gentle cycle in cool water, and tumble dry on low if you wish.

R E F U N D S + E X C H A N G E S

We want you to love your purchase, and we want to see you again. So if you find yourself unhappy with your order for any reason whatsoever, please let us know. We would love the opportunity to discuss the situation with you and come to a mutually agreeable outcome. 

If you wish to return an item you have ordered, we are happy to accept returns or exchanges on items in their original condition (unworn, unused, and in original packaging) within 5 business days from the date of the item’s arrival. Return shipping charges will be the responsibility of the buyer. Your refund will be processed once we have received the returned item and have ensured it’s still in perfect condition.

Although it’s rare, the mail system does have its flaws and parcels could potentially arrive damaged. Should this be the case, please send us a photograph of the parcel and we will take the necessary steps. 

If you are in any way unhappy with Acorn and Leaf please let us know before leaving feedback. It is so important to us to ensure you are truly happy with everything and would love to figure something out. 


P R E S S

Featured on Cityline, CTV and Global.

Featured on various blogs and most recently seen/tagged on Baby Leo (Jillian Harris's son)

As well as various other interviews and reviews. Please visit our Press tab for more.


W H O L E S A L E

If you are a stockist and you would like to carry our goods in your shop, please email us through our contact page or at: wholesale@acornandleaf.com and we would be tickled to discuss this with you!


I N I T I A T I V E

Proceeds from every purchase of any goods goes to support local and abroad initiatives. Please visit our blog for what cause we are supporting at the moment.

Adele's Over the Rainbow Baskets is a local Calgary organization that works with families who have recently given birth to a child with Down syndrome. Krista is mom to Adele who has Down syndrome and together they set up visits with these families to provide, love, support and hope. Along with their visit they bring a  basket filled with goodies for these families as well as tools on how to navigate this journey they will be on. Often times these families are leaving the hospital with out any of these things. Krista and Adele have created over 50 baskets with the support of so many shops. We are proud to partner with her. Please visit her on Instagram at: @aperfectextrachromosome

No product will go to waste:

Any product that is deemed unsellable will be donated to a recycling program to ensure there is no waste. Any Uniquely stitched good with be sold at a discount with proceeds going to Adele's Over the Rainbow Baskets.

 

M A D E

All of our new goods are made ethically overseas. We work with a small scale family run manufacturer that adheres to strict ethical guidelines for all it's employees. We have carefully selected a company that ensures fair trade practices are in place and being met. Fair trade means that the people making our product have a safe working environment, are paid fairly, and have labour standards in place that make us proud to be their partners. We also speak directly to our makers which is a relationship we value greatly. Our makers use our designs that we have carefully created and that have been tested by moms. Along with this they use our prints that we have created in collaboration with a local Calgary graphic artist. Our manufacturer utilizes environmental saving measures by recycling materials from our goods and packaging as well as using water based dyes.

 

C A N A D I A N  C O M P A N Y

Acorn and Leaf is based out of Calgary, Alberta. We started back in 2013 and have since grown and work with local organizations and Canadian Retailers across Canada. All of our products, prints and packaging are designed and collaborated on by Linda (the owner) and her team and designer; as well as each product is carefully inspected. We pride ourselves in being a family run and Canadian company. When you purchase our goods from a retailer near you; you are supporting the Owner of that boutique, a mum/dad who made it, and our family who designed it. Thank you for shopping small.


P R I V A C Y

Acorn and Leaf does collect information when you make a purchase, including your name, mailing address, and email address. We completely respect your privacy, and we will not share this information with anyone.